• At the Bars and Food Vendors Boomers can only pay with cashless.
   
• At the Bazaar Stalls, Boomers can pay with the methods available in each stall (money and/or cards).
   
• The on-the-go carts are 100% cashless.

• A cashless model is one where money — paper and coin currency — isn't used for transactions. Instead, transactions are electronic.

• Technology is supposed to make our lives easier, allowing us to do things more quickly and efficiently. At Boom we intend to raise awareness of its use: our ethos on this matter is being a channel, not a dam;
   
• So why cashless? It is a secure solution and it also avoids voucher systems and waste of paper. In a festival context, this system contributes to facilitating the logistics: prepare for quicker services in the bars, food vendors, etc. And, of course, less time waiting in lines.

Keep in mind that: 

• We are not using it to control consumption data but rather to facilitate.

• Please check the answers related to Data Privacy below. 

• Bars, Food Vendors and Info Stand accept cashless only.
   
• Purchases at Bazaar and Boom Corner can be made with other methods of payment.

• PLAN AHEAD (IF YOU FEEL LIKE IT)

  • You can charge your cashless credit beforehand. Closer to the festival dates, you will be able to download the Boom App to top up your balance before getting to the festival. 

  • This will prevent waiting in line to do so once you arrive. You do not have to register to use cashless, but there are perks to doing so, like being able to add your tax payer information in advance for invoicing purposes (check question 8 for more information on Registration).
     

• STEP 1: You arrive at the festival and are given a RFID wristband. These will be anonymous. If you have already Registered, your cashless account is automatically associated with your wristband.
   
• STEP 2: If you wish to make any purchase at Boom Bars or Food Vendors, you need to top up your balance (learn about topping up on questions 9, 10, 11 & 12). Purchases at Bazaar and Boom Corner can be made with other methods of payment.
   
• STEP 3: You can check your balance, transactions and invoices. Know more about this in questions 10, 11 & 12.
   
• STEP 4:  After the festival is over, you can ask for a refund of the remaining balance on your account. Know more on question 14.

• There are no costs for Boomers using cashless.
   
• Cashless is a service provided by a third-party entity, and the costs of the cashless operation are entirely supported by Boom Festival.
   
• Boom does not charge wristband activation or the transactions during the festival.
   
• The only cashless movement that incurs a cost is, in the case of a refund, where a service tax of 0,20€ needs to be paid. Check question 13 for more information. 

• You do not need to register to use cashless.
   
• The registration link will be made available closer to the date.
   
• Registration is necessary in case you need an invoice with your personal details or an entity’s details.
   
• Registration is useful if you wish to check the details of where and how you are using your cashless.
   
• Registration is necessary if you wish to ask for a refund of your balance after the festival.
   
• Any Boom Festival ticket holder (Boomer, Worker, Volunteer, Artist) can register by creating a Wallet.
   
• Registration is available on the Boom Festival App and on the Cashless Dashboard before the festival starts:
   
• Registration allows you to:
  • Top up your cashless online
  • Check your invoices
  • Check your account balance
  • Check your transactions
  • Request your outstanding balance after the festival.
     
• Registration is free from any cost. 

• At any of the Top-Up Stations.
   
• Via any of the Self Top-Up Stations.
   
• Via any of the mobile Top Up Stations available accross the festival.
   
• Via your Wallet, which you will be able to access through the Boom App closer to the festival dates.

• Yes, but only after you have entered the festival.
   
• When a Boomer (whether it is an adult or a kid) arrives at the gates, they receive a wristband that is automatically associated with their ticket.
   
• If you’re a parent and wish to associate your kid’s wristbands to your account, you may do so by changing the settings of your account at the Info Stand Top-Up Station.

• Bank notes are accepted at Top-Up Stations only.
   
• Card is accepted at Top-Up Stations, Self Top-Up Stations, Mobile Top-Up Stations, on the Boom App and in the Cashless Dashboard. 
  • Accepted cards are: Visa and MasterCard.
     
• MBWay is accepted at Top-Up Stations only.

• If you’re topping up with bank notes: the minimum top-up is 5€.
   
• Please note: Top-Up stations do not accept coins.
   
• If you’re topping up with a card: the minimum top-up is 1€.
   
• The maximum balance you can have is 250€.

• In your wallet, which you can access via the Boom App (Pocket menu) or Cashless Dashboard.
   
• On any of the Top-Up Stations.
   
• On any of the Self Top-Up Stations.
   
• Whenever you are purchasing something.

• To know about your top-up transactions:
  • Check your Wallet on the Boom App or on the Cashless Dashboard;
  • Check the email associated with your ticket. You will receive an email with each cashless transaction you do.
     
• To check your spendings:
  • Check the Pocket menu on the Boom App or directly on the Cashless Dashboard.

• If you need invoicing with a personal tax number or an entity’s tax number, you need to register and create a Wallet with the details that need to go on the invoice.
   
• Boomers who use cashless without adding their tax number details will still receive an invoice for each purchase, but the invoice will be issued to a general consumer.
   
• All invoices are generated on your account dashboard, which you can access via the Pocket menu on the Boom App or via Cashless Dashboard.
   
• If you need an invoice for a purchase at a Food Venfor or Boom Corner, please ask for it before payment. Invoices from the Food Vendors are issued by the Food Vendors and will not show up on your account dashboard.

• Yes. Refunds have a €0,20 service fee.
   
• Refunds can only be made for amounts superior to €0,50 cents, due to banking regulations.
   
• This means that you should have at least €0,70 cents in your wristband to ask for a refund.
   
• You can opt to donate your outstanding balance to specific non-profit organisations.
   
• Refunds can be solicited during a period to be announced closer to the festival date, via your the Pocket menu on the Boom Festival App or via Cashless Dashboard.
   
• Refunds will be processed within a three-week time frame. Each refund will depend on the time that a Boomer’s bank takes to process the transaction/refund, so please have this in mind.

• Refunds can be solicited during a period to be announced closer to the festival dates, via the Boom App (Pocket menu) or via Cashless Dashboard.
   
• Refunds have a €0,20 cost for Boomers.
   
• If you have an account configured with a card, the refund will be made directly to the card that was last used on your account.
   
• If you don’t have a card associated with your account, you will be asked to provide a card to which the refund can be made. This will be the case for each Boomer who has topped up their cashless account at the Top-Up Stations or Self Top-Up Stations at the festival, regardless of the method of payment used. 

• If you have an issue with your wristband, ask for support at the Info Stand Top -Up Station (check the festival map).
   
• If you have an issue with a Self Top-Up Station, ask for support to the closest bar staff.

• If you were charged the wrong amount or if you were charged for the incorrect item, please ask for support with the manager of the place where the mistake occurred.

• Yes.

• No. They are not equipped with any GPS technology;
   
• The wristbands we use can only be read by our access devices at the gates and by the payment scanners used by vendors from a few centimetres away.

• Yes. Your wristband chip is protected by a highly secure encryption.

• Follow this link to know about our third-party partner’s compliance with GDPR.

• If you choose to make a cashless free account in advance of the event, we will ask for your consent to collect the following data:
   
  • Your First Name
  • Your Last Name
  • Your Boomer ID
  • Your Credit Balance
  • Transactional Data relating only to your purchases at the event
  • Access Data - this data is standard on the wristband to tell us whether you are in or out of the festival.

• Your data will only be used for the purposes stated by Weezevent to enable the implementation of the cashless service, and will not be passed to any other third party.

• Personal data is only stored for the period of time it is needed to deliver the access to a cashless system, and to enable cashless refunds after the festival.
   
•  All other data is stored in accordance with timelines stated in the GDPR regulations.

• Yes. Your data can be erased after the festival is over, once it is no longer needed to process refunds, or if the festival doesn’t take place and you have created a virtual account.

• If you wish to erase your data, please reach out to technical support at cashless@boomfestival.org.

• Near Field Chip (NFC) devices, such as the RFID cashless free system, exchange data using a High Frequency (HF) radio wave. This is the same technology used to make a contactless payment with your bank card or via your smartphone. The chip itself is passive, meaning it does not emit an electromagnetic signal, exposing you to no more risk than your contactless card.

If your wristband is lost or stolen we can block the lost or stolen wristband and transfer your unspent money onto a new wristband for you.

Please go to the Info Stand Top-Up Station and ask for a new wristband. You’ll be asked to show your photo ID and given a new wristband. You will be credited with the last known balance from your wristband.

Boom Festival cannot be held responsible for any balance spent between you losing your wristband and the festival issuing you with another one.