It’s been exactly one month since we froze the online ticket sales platform after a malicious DDoS attack wreaked havoc on our systems: it was a criminal act to which we responded with both care and speed.
In the weeks that followed, we did our best to keep the community informed about what was going on - bringing light to details and the measures that were taken in response.
In the meantime, we have been busy working towards another online ticketing platform. We were not fully happy with the previous ticketing solution, and therefore the new one it is designed to troubleshoot ahead of further issues, and to provide a more effective technical support system and service to Boomers.
All up to date information about this matter is available in the News section of our website, so do please check this out if you would like to know more.
So now dear friends - let us go onwards and upwards! Online ticket sales will be re-launched on Monday 20 November at 9am (Portuguese Time). Ahead of this time, we have laid out some details of the new process for purchasing tickets. Please be sure to read the following information with care and consideration:
1. How to Purchase a Boom Festival Ticket Online
The online shop will be open under the Tickets menu on the Boom Festival website. To acquire your Boom Festival 2018 ticket, you will need to follow some very simple steps.
The platform runs like a shop. When you enter, you may select the item you wish to purchase and proceed to payment directly, without having to create an account.
If you access the shop and find yourself in a ‘virtual queue’ - worry not. This is simply a measure to prevent the shop from getting overloaded. The platform will work on a first-come-first-served basis.
You will receive your ticket(s) on the email you provided.
2. Boom Bus and Wanbli Tipi Camp
You have the option to order your Boom Bus Ticket and reserve your Tipi when you buy your Boom Festival Ticket. Alternatively, please use the code we email you to book these services at a later date.
3. Methods of Payment & Terms and Conditions
The following methods of payment will be accepted: VISA, VISA Debit, VISA Electron, Mastercard, American Express, Bancontact/Mr. Cash, iDeal and Sofortuberweising.
The Terms & Conditions of tickets remain unchanged: all Boom Festival tickets are personal, non-refundable and non-transferable to prevent scams and inflation as noted in previous editions.
5. Additional Information
On our website, we laid out some information that might come in very handy for your Boom Festival experience!
If you wish to know more about what to bring to Boom, details about accessibility, general survival, minimum age for kids and much more - then please take a peek at our A Nice Boom page. There is also a detailed Ticket FAQs page for information on all things related to tickets.
Please bear in mind that tickets to Boom Festival 2018 are limited and therefore it is likely they will sell out. For this reason, we strongly advise you to plan ahead in advance.
While putting all our efforts into resolving the dynamics of a highly sensitive and complex operation, we have also taken all of your feedback into account.
We have also read and listened to some of your comments supposing that this whole sorry affair was a ‘scam.’ As a result, we are more than happy to openly and transparently respond to your questions and doubts. If you fall into this group, then we would love to hear from you. Please email your concerns to:firstname.lastname@example.org
We were also overwhelmed by the avalanche of love and support that we received from so many of you wonderful Boomers. So once again we would like to say thank you to each of you for the love and support.
It felt so heartwarming to receive such words of kindness during this whole process: it really fuelled us with the strength we needed to get through it. It’s proof that together we are so much stronger!
On a final note, if you find you need assistance with the ticket platform, then please send us an email for technical issues. For any general inquiries, we are always here for you, so please feel free to reach us here: email@example.com
With Love and Gratitude,